Formal Telephone Communication BEGINNING A CALL - कॉल शुरू कर | English Speaking Course
Formal Telephone Communication
BEGINNING A CALL - कॉल शुरू करना 1. “Thank you for calling Smith Publishing. How may I direct your call?”
To introduce - अपना परिचय देना 2. “Hello, this is Jack Smith”
Ask to speak to somebody - किसी से बात करने के लिए पूछना 3. “May I speak with…?”
Give a reason - बात करने का कारण देना 4. “I’m calling about the job opening I saw in the newspaper.”
Asking who is calling - पूछना कि - "कौन बोल रहा है" 5. May I ask who's calling?
When the call is being transferred - जब कॉल ट्रांसफर हो रही हो 6. “One moment please – I’ll put you through.”
HOLDING THE LINE - इंतज़ार करना 7. Please hold on. One moment please.
TAKING / LEAVING MESSAGES - मैसेज लेना/देना 8. If the person is unavailable - “I’m sorry, she’s out of town at the moment.” 9. Offering to take a message - “Would you like to leave a message?” 10. Replying to the offer - “Could you ask her to call me back?” 11. If you don't want to leave a message - “No thanks, I’ll call back later.”
CLARIFYING/CONFIRMING INFORMATION - जानकारी की पुष्टि करना 12. “Could you spell your last name for me?”
FINISHING A CALL - कॉल पूरा करना 13. “Well, it was nice talking with you." Have a nice day!
Informal Telephone Communication
Introduction - अपना परिचय देना 14. Hey, it's Jack!
Ask to speak to somebody - किसी से बात करने के लिए पूछना 15. “Can I speak to Peter?”
Asking someone to wait - किसी को इंतज़ार करने के लिए बोलना 16. Hang on a sec.
If you’re having difficulty hearing the other person on the phone. - जब आप किसी को फ़ोन में ठीक से सुन नहीं पा रहे हों 17. “There’s a lot of background noise – I can barely hear you.”